Quality Policy
Satisfy our customers
As a reason for the success of the business, through the provision of the best solutions, variety of products and constant search to keep up with existing innovation. In this way, it aims to keep up with an increasingly informed and demanding market.
Build customer loyalty through competence and differentiation
MovitroM aims to build customer loyalty by offering the best quality/price ratio, product variability and reliability, as well as agility in defining solutions and rigor in providing its services.
Create Partnerships
With a view to establishing long-lasting relationships of trust through the sharing of experience and knowledge, MovitroM sees its suppliers as true business partners, developing relationships based on trust and knowledge sharing.
Promote the appreciation of your employees
Encouraging their participation in the analysis, preparation and implementation of actions aimed at improving Quality and converting risks into opportunities. MovitroM also invests in ongoing technical training for its technicians with manufacturers.
Ensure a structured organization
Ensuring compliance with legal and regulatory requirements applied to its products and services, allowing for greater competitiveness and success, while always taking rigor, trust and flexibility together with all interested parties as a challenge.
Supplier Evaluation Criteria
Whenever an order is received, if it presents anomalies, it is classified as follows:
| PARAMETERS | ORDER EVALUATION | SCORE |
|---|---|---|
| Quality (Product and/or Service) |
Conforms | GOOD (0) |
| Does not meet all the requirements specified but is accepted | SATISFYING (3) | |
| Not Compliant – Not Accepted | NOT SATISFYING (5) | |
| Deadline | Compliant | GOOD (0) |
| Delay in the agreed deadline with no impact on the customer | SATISFYING (3) | |
| Delay in the agreed deadline with impact on the customer | NOT SATISFYING (5) | |
| Order Compliance | Compliant | GOOD (0) |
| Packaging problems, full delivery of the product ordered or sending of certificates – with no impact on the product. | SATISFYING (3) | |
| Packaging problems, full delivery of the product ordered or sending of certificates – with impact on the product. | NOT SATISFYING (5) |
In each order, the sum of the anomalies may correspond to the following classification:
| Punctuation | Order Evaluation |
|---|---|
| [3 to 5] | Not Satisfied (N) |
| [2 to 3] | Satisfies (S) |
| < 2 | Good (B) |
In the absence of anomalies, the order is classified as GOOD.
Throughout the year, the supplier obtains its classification based on the total number of orders supplied.
| Evaluation of all orders | Supplier Rating |
|---|---|
| ΣB >= (ΣS + ΣN) | Good |
| ΣS >= (ΣB + ΣN) | Medium |
| ΣN >= (ΣB + ΣS) | Bottom |
